Frequently Asked Questions
Everything you need to know about bringing MCM House quality into your home.
What is the lead time for furniture orders?
Most of our handcrafted furniture items have a lead time of 8 to 12 weeks. In-stock items, such as smaller decor and select textiles, generally ship within 5 to 7 business days.
Do you offer white-glove delivery services?
Yes, we offer premium white-glove delivery for all large furniture pieces. This includes room-of-choice placement, assembly, and removal of all packaging materials.
Can I request fabric swatches before purchasing?
Absolutely. We understand the importance of texture and color in your space. You can order a curated set of fabric swatches directly from our website to test in your home lighting.
What is your return policy for furniture?
Custom or made-to-order furniture pieces are non-refundable. For stocked items, we accept returns within 14 days of delivery, provided the item is in its original condition. A restocking fee may apply.
How do I care for my MCM House linen sofa?
We recommend professional upholstery cleaning for deep stains. For daily maintenance, avoid direct sunlight to prevent fading and use a soft brush attachment to vacuum dust and debris.
Do you offer trade discounts for interior designers?
Yes, we have a dedicated Trade Program for industry professionals. Registered designers, architects, and developers are eligible for exclusive pricing and personalized styling services.